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Frequently Asked Questions

We’ve included answers to some of our frequently asked questions below, designed to address common queries and provide quick solutions to your concerns. Whether you’re exploring our products for the first time or seeking clarification as a returning customer, you’ve come to the right place.

If you can’t find the answer to your question below, please don’t hesitate to contact us using the form at the bottom of the page or giving us a call on 01872 575000.

Circular Cup FAQs

Why is my Circular Cup Leaking?

The most likely reason your Circular Cup lid is leaking will be down to the positioning of the seals. Click here to see the seal replacement guide.

Why is my lid not working, or getting stuck?

If your lid isn’t working and you have a drink in it, it may be down to a steam build up. Carefully remover the lid to relieve the pressure.

If the cup does not have liquid in it, it may have a manufacturing fault or have suffered a drop. Please contact us for more help.

How do I clean my seals?

You can detach the inner seals from the plunger to clean them, to reattach them place the rimmed edge of the seal upside down and then loop the seal around the plunger. Then adjust the seal until it sits comfortably in place.

How do I put the grey button back on?

If you can’t get the grey button back on simply put the main part of the lid on a flat surface and then firmly apply pressure to the grey disc until you hear it pop on!

Can I put my Circular Cup in the microwave?


There are metal parts in the lid, so we don’t recommend microwaving our cups – ever.

Can I put my Circular Cup in the dishwasher?

Yes you can, but top shelf only. Make sure you click the lid open first!

Does the Circular Cup contain melamine or BPA?

Circular Cup’s are melamine and BPA free. 

We took a great deal of care to ensure the Circular Cup is held to strict safety levels and our own very high standards.

I’ve lost my seals!

Don’t worry – you can order more here!

Are the lids the same size on 8oz, 12oz and 16oz Circular Cups?

Yes, they are. In fact we would love to see you mix and match your lids! All of the lids from our old Circular cup ranges, and colourways will fit perfectly with any of the newer bases or colours. This includes the Stainless Steel Travel Mug. We are committed to compatibility across all of the Circular Cup ranges.

Share your combinations with @Circularandco

How do I recycle my Circular Cup (or rCUP)?

Firstly, to do everything possible to help you extend the life of your Circular Cup – we have a selection of spare parts here. If the seals of your cup eventually degrade and leak, just call us and we will replace them – they are easy to switch over. If the mechanism fails, just call and we can supply you with a new lid. If your cup does eventually need recycling then it is designed to go in your kerbside collection. These facilities differ greatly between countries and local authorities, therefore if you are unsure what can be accepted in your area, the best way to ensure 100% recovery is through our takeback promise.

How long should my Circular Cup keep drinks hot for?

The Circular Cup made from stainless steel will keep your drink hot or cold for 6 hours, as it is vacuumed insulated. This is our Travel Mug, designed for longer journeys.

The Circular Cup made from recycled paper cups will keep your drink warm for between 60-90 minutes – plenty of time, even for the most slow-supping coffee drinker. Not bad. This is far, far longer than any disposable coffee cup. Generally speaking we found that Circular Cup made from paper cups, loses about 10° C of heat for every 30 minutes. Something to watch out for though is that a freshly made latte will often vary in temperature – even starting from as low as 50° C. So check your latte. If it comes lukewarm, tell your Barista. Or drink with relative haste.

The Circular Cup is so easy to open and close, so we would advise always to keep your Circular Cup shut when you’re not drinking to help your drink stay warmer for that little bit longer.


Do ECOPOTS have drainage holes?

All ECOPOTS arrive complete with built-in drainage holes except for the Morinda, Amsterdam Minis and Sofia styles. Instead, these designs have water drainage trays. The Venice Smartpot has a fully integrated drainage system and reservoir tray.

Do I need a saucer?

If you have ECOPOTS with a rubber plug in the bottom and you’re planning on using them for indoor use, we would advise using a saucer. Although ECOPOTS are close to 100% leakproof, we can’t guarantee that no water will seep out through the plug, therefore, our best advice is to use them indoors with a saucer.

Is my pot suitable for indoor use?

ECOPOTS are UV proof, break-proof and frost resistant which makes them ideal for both indoor and outdoor use.

How do I get the plug out of my ECOPOT?

To remove the plug from your ECOPOTS, use a blunt-ended tool to push the plug from inside.

Why are there scratches on my ECOPOT?

As a result of ECOPOTS bespoke composition and handcrafted nature, each pot has a unique chalky finish. During storage and transportation, they can be susceptible to small scuffs and scratches. If a mark develops it can easily be rectified using 120-grade sandpaper in the direction of the texture, this is also a handy method of erasing sticker remnant.

Do the hanging ECOPOTS come with fixings?

Hanging style ECOPOTS arrive with the required attachments to fix to a bracket.

Can I pot my plant directly into my ECOPOT?

This may vary between plants, for best advice please check the guidance on your chosen plant or flower.

What are the ECOPOTS made from?

ECOPOTS are the only mass-market flowerpots and planters with a handmade finish. The Scandinavian designs combine form with function and each pot contains up to 80% recycled plastics and 20% recycled natural stone.

Are ECOPOTS frost proof?

Absolutely, ECOPOTS are frost-resistant.

Can’t find what you’re looking for?

Send us a message. We’re here to help.

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