Delivery and Returns
Here’s everything you need to know about our delivery costs and timescales, and how to return goods to us.
Standard Delivery
We aim to dispatch standard delivery orders within 1–2 working days of payment. Your shipping costs will be detailed for you before you complete checkout. As a guide, UK orders should arrive between 1 to 3 working days from the date of dispatch. If you do not receive your parcel within 3 working days, please do drop us a line as we can then address any issues as quickly as possible.
Next Day Delivery
For orders placed using Next Day Delivery, we aim to dispatch your order on the same working day if placed before 1pm. Orders placed after 1pm will be dispatched the next working day.
Important dispatch information (applies to all orders)
Dispatch operates Monday to Friday only. If you order after 1pm on Friday, your order will be dispatched on the following Monday, as unfortunately our staff do not work weekends.
Delivery Costs
Free Shipping if you spend over £35
Small Items
UK 48 (untracked) £1.50
Normal Items
UK Royal Mail 48 (Tracked) £3.95
UK Next Day Delivery £5.95
ECOPOTS (UK Only)
Large ECOPOTS
Courier Delivery – DX £5.50
Larger ECOPOTS
Courier Delivery- DX £9.50
Pallet ECOPOTS
UK Palleted Delivery £80.00
Please note: Certain items are dispatched from a separate warehouses, and as such may arrive independently of other items in your order. In this scenario, please allow up to 48 hours for your order to arrive. If after this time you believe that an item is missing from your order, please contact:
Returns and exchanges
We hope that you are delighted with your purchase from Circular&Co. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition.
Please call our team on 01872 575000 or email us at prior to returning an item, and we can provide you with a detailed breakdown of the returns process and advise an option which suits you best.
Postage cost refunds
If a product is required to be sent back for repair or to be replaced then we will refund the delivery cost. If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back, however we will refund the initial order in full (including any standard delivery charges) once it has been received by our returns department.
Return Address
Remember to include your original receipt as proof of purchase.
Circular&Co.
Unit 6
Cligga Head Industrial Estate
Perranporth
Cornwall
TR6 0EB