{"id":429,"date":"2019-06-20T09:24:08","date_gmt":"2019-06-20T08:24:08","guid":{"rendered":"http:\/\/circularandco.com\/us\/?page_id=429"},"modified":"2025-05-23T09:39:36","modified_gmt":"2025-05-23T08:39:36","slug":"customer-service-promise","status":"publish","type":"page","link":"https:\/\/circularandco.com\/us\/customer-service-promise","title":{"rendered":"Customer Service Promise"},"content":{"rendered":"<p><img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/400px_0000s_0002_LL_CC_0797.jpg\" alt=\"\"><\/p>\n<h1>\n<div align=\"right\">Customer promise<\/div>\n<\/h1>\n<div>\n<p style=\"text-align: right;\">It&#8217;s part of the service we offer to all of our customers and the businesses that we work with. When you buy one of our products, you join our community and we want you to have a great experience, feel good about your contribution to the environment and for your products to last as long as possible.<\/p>\n<\/div>\n<h3>1. Designed for life<\/h3>\n<div>\n<p>rCUP and Circular Cup are designed and tested for over 10 years of use. But even after that we\u2019ll always do our best to repair or replace it. It\u2019s our way of preventing products from becoming <strong>waste<\/strong>.<\/p>\n<\/div>\n<h3>2. Money back if you\u2019re not happy<\/h3>\n<div>\n<p>If you try the Circular Cup and don\u2019t enjoy it in the first month you can return it and we will give you a refund. Just contact us with direct proof of purchase and return it to us, where we\u2019ll refund your original postage and cost of the product.<\/p>\n<\/div>\n<h3>3. Hassle free replacement of parts<\/h3>\n<div>\n<p>We offer free seal replacements for rCUPs and Circular Cups with photographic proof of your damaged seals. They are easy to remove and replace. Just contact us and we\u2019ll organise your replacement.<\/p>\n<\/div>\n<h3>4. Owner benefits<\/h3>\n<div>\n<p>As a valued owner of one of our products, you can sign up to our newsletter and we\u2019ll let you know when we are launching new products and trying out new things.<\/p>\n<\/div>\n<h3>5. Always recyclable<\/h3>\n<div>\n<p>All our products will always be 100% recyclable. When it\u2019s time to say goodbye to your rCUP or Circular Cup you can recycle it with other plastics. We\u2019ve designed it with circularity in mind.<\/p>\n<\/div>\n<h3>6. Being sustainable<\/h3>\n<div>\n<p>We strive to operate in a more enlightened and responsible way. We also support the businesses that we work with to do the same. Our goal is to reduce the impact that businesses have on the environment.<\/p>\n<\/div>\n<h3>7. Listening to you<\/h3>\n<div>\n<p>We love to hear feedback and chat to our customers. If you need to call us, you can. We\u2019re around for calls from <strong>9 am until 5pm from Monday to Friday<\/strong>. Our number is <strong>01872 575000<\/strong>. You can also <strong><a href=\"http:\/\/circularandco.com\/us\/faq\">contact us<\/a> <\/strong>and we\u2019ll get right back to you as soon as we can.<\/p>\n<\/div>\n<h2>Circular Travel Mugs<\/h2>\n<div>\n<p>        <img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/12oz_Label_Coral.jpg\" alt=\"Circular&#038;Co. Reusable Coffee Cup 12oz (formerly rCUP)\"><\/p>\n<p>        <img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/300px_0000s_0005_LL_CC_0829.jpg\" alt><\/p>\n<p><a href=\"\/us\/12oz-travel-mug\"><\/a><\/p>\n<\/div>\n<h3>12oz Circular<br \/>Travel Mug<\/h3>\n<div>\n<p>12oz \/ 340ml<\/p>\n<\/div>\n<div>\n<p>$18.00<\/p>\n<\/div>\n<p><p>\n        <a href=\"\/us\/12oz-travel-mug\">shop<\/a>\n    <\/p>\n<\/p>\n<div>\n<p>        <img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/16oz_Cosmic_Label.jpg\" alt=\"Circular&#038;Co. 16oz Reusable Travel Mug\"><\/p>\n<p>        <img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/300px_0000s_0000_LL_CC_1331.jpg\" alt><\/p>\n<p><a href=\"\/us\/16oz-circular-travel-mug\"><\/a><\/p>\n<\/div>\n<h3>16oz Circular<br \/>Travel Mug<\/h3>\n<div>\n<p>16oz \/ 450ml<\/p>\n<\/div>\n<div>\n<p>$20.00<\/p>\n<\/div>\n<p><p>\n        <a href=\"\/us\/16oz-circular-travel-mug\">shop<\/a>\n    <\/p>\n<\/p>\n<div>\n<p>        <img decoding=\"async\" src=\"\/us\/wp-content\/uploads\/2020\/10\/Sunset-Coral-Now-Cup_PRDCT-scaled.jpg\" alt=\"Circular&#038;Co. 12oz NOW Mug\"><\/p>\n<p>        <img decoding=\"async\" src=\"https:\/\/circularandco.com\/wp-content\/uploads\/2020\/10\/400pxNOWRANGE.jpg\" alt><\/p>\n<p><a href=\"\/us\/12oz-now-cup\"><\/a><\/p>\n<\/div>\n<h3>12oz Circular<br \/>NOW Mug<\/h3>\n<div>\n<p>12oz \/ 340ml<\/p>\n<\/div>\n<div>\n<p>$10.00<\/p>\n<\/div>\n<p><p>\n        <a href=\"\/us\/12oz-now-cup\">shop<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"overlap\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2020\\\/10\\\/400px_0000s_0002_LL_CC_0797.jpg\",\"image_height\":\"400\",\"image_svg_color\":\"emphasis\",\"image_width\":\"400\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<div align=\\\"right\\\">Customer promise<\\\/div>\",\"title_element\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p style=\\\"text-align: right;\\\">It's part of the service we offer to all of our customers and the businesses that we work with. When you buy one of our products, you join our community and we want you to have a great experience, feel good about your contribution to the environment and for your products to last as long as possible.<\\\/p>\",\"margin\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_effect\":\"fixed\",\"image_position\":\"top-center\",\"image_size\":\"cover\",\"media_overlay\":\"rgba(255, 255, 255, 0.3)\",\"overlap\":false,\"padding_remove_bottom\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"xsmall\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"remove-vertical\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"1. Designed for life\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>rCUP and Circular Cup are designed and tested for over 10 years of use. But even after that we\\u2019ll always do our best to repair or replace it. It\\u2019s our way of preventing products from becoming <strong>waste<\\\/strong>.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"2. Money back if you\\u2019re not happy\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>If you try the Circular Cup and don\\u2019t enjoy it in the first month you can return it and we will give you a refund. Just contact us with direct proof of purchase and return it to us, where we\\u2019ll refund your original postage and cost of the product.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"3. Hassle free replacement of parts\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We offer free seal replacements for rCUPs and Circular Cups with photographic proof of your damaged seals. They are easy to remove and replace. Just contact us and we\\u2019ll organise your replacement.<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Text\"},{\"type\":\"section\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2020\\\/10\\\/LL_CC_0693-scaled.jpg\",\"image_parallax_bgy\":\"600,0\",\"image_parallax_easing\":\"0\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"overlap\":false,\"padding\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"props\":{\"class\":\"viewport-50\",\"column_gap\":\"collapse\",\"margin\":\"remove-vertical\",\"row_gap\":\"collapse\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"}}]}],\"name\":\"Full Width Image\"},{\"type\":\"section\",\"props\":{\"class\":\"Class: green = green\",\"image_effect\":\"fixed\",\"image_position\":\"top-center\",\"image_size\":\"cover\",\"media_overlay\":\"rgba(255, 255, 255, 0.3)\",\"overlap\":true,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"xsmall\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"remove-vertical\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"4. Owner benefits\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>As a valued owner of one of our products, you can sign up to our newsletter and we\\u2019ll let you know when we are launching new products and trying out new things.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"5. Always recyclable\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>All our products will always be 100% recyclable. When it\\u2019s time to say goodbye to your rCUP or Circular Cup you can recycle it with other plastics. We\\u2019ve designed it with circularity in mind.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"6. Being sustainable\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We strive to operate in a more enlightened and responsible way. We also support the businesses that we work with to do the same. Our goal is to reduce the impact that businesses have on the environment.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"7. Listening to you\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We love to hear feedback and chat to our customers. If you need to call us, you can. We\\u2019re around for calls from <strong>9 am until 5pm from Monday to Friday<\\\/strong>. Our number is <strong>01872 575000<\\\/strong>. You can also <strong><a href=\\\"http:\\\/\\\/circularandco.com\\\/us\\\/faq\\\">contact us<\\\/a> <\\\/strong>and we\\u2019ll get right back to you as soon as we can.<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Text\"},{\"type\":\"section\",\"props\":{\"animation\":\"scale-up\",\"image_position\":\"center-center\",\"overlap\":false,\"padding\":\"large\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"small\",\"position_sticky_breakpoint\":\"m\",\"style\":\"tile-default\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Circular Travel Mugs\",\"text_align\":\"center\",\"title_element\":\"h2\"}}]}]},{\"type\":\"row\",\"props\":{\"class\":\"porthole-overlay\",\"column_gap\":\"large\",\"divider\":false,\"layout\":\"1-3,1-3,1-3\",\"margin\":\"default\",\"row_gap\":\"large\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"overlay\",\"props\":{\"class\":\"porthole-overlay\",\"hover_image\":\"wp-content\\\/uploads\\\/2020\\\/10\\\/300px_0000s_0005_LL_CC_0829.jpg\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/10\\\/12oz_Label_Coral.jpg\",\"image_alt\":\"Circular&Co. 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340ml<\\\/p>\",\"margin\":\"remove-vertical\",\"text_align\":\"center\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>$10.00<\\\/p>\",\"margin\":\"remove-vertical\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"small\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"text\",\"content\":\"shop\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"12oz-now-cup\"}}]}]}]}],\"name\":\"2021 - U.S. Cups Pop Out\",\"modified\":\"2021-09-09T10:30:16.931Z\"}],\"version\":\"4.5.16\",\"yooessentialsVersion\":\"1.4.6\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer promise It&#8217;s part of the service we offer to all of our customers and the businesses that we work with. When you buy one of our products, you join our community and we want you to have a great experience, feel good about your contribution to the environment and for your products to last [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-429","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Customer Promise - rCUP Reusable Coffee Cup &amp; Travel Mug<\/title>\n<meta name=\"description\" content=\"Tested for 10 years, designed for life. Month-long money back guarantee, free replacement seals and lots more! 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