Customer promise

It’s part of the service we offer to all of our customers and the businesses that we work with. When you buy one of our products, you join our community and we want you to have a great experience, feel good about your contribution to the environment and for your products to last as long as possible.

1. Designed for life

rCUP and Circular Cup are designed and tested for over 10 years of use. But even after that we’ll always do our best to repair or replace it. It’s our way of preventing products from becoming waste.

2. Money back if you’re not happy

If you try the Circular Cup and don’t enjoy it in the first month you can return it and we will give you a refund. Just contact us with direct proof of purchase and return it to us, where we’ll refund your original postage and cost of the product.

3. Hassle free replacement of parts

We offer free seal replacements for rCUPs and Circular Cups with photographic proof of your damaged seals. They are easy to remove and replace. Just contact us and we’ll organise your replacement.

4. Owner benefits

As a valued owner of one of our products, you can sign up to our newsletter and we’ll let you know when we are launching new products and trying out new things.

5. Always recyclable

All our products will always be 100% recyclable. When it’s time to say goodbye to your rCUP or Circular Cup you can recycle it with other plastics. We’ve designed it with circularity in mind.

6. Being sustainable

We strive to operate in a more enlightened and responsible way. We also support the businesses that we work with to do the same. Our goal is to reduce the impact that businesses have on the environment.

7. Listening to you

We love to hear feedback and chat to our customers. If you need to call us, you can. We’re around for calls from 9 am until 5pm from Monday to Friday. Our number is 00535 046 9483466. You can also contact us and we’ll get right back to you as soon as we can.